Consumer Unit World Online Returns

This page guides you through our online returns system, helping you complete an accurate returns form and enabling prompt processing by our returns team.

All fields on the form below must be completed exactly as per the original order. To avoid mistakes, refer to the details stated on your order confirmation email or delivery note.

Please note: Unwanted items can only be returned within two weeks of delivery.
Please note: A printer will be necessary to complete the returns process.
From the order confirmation email or delivery note. If a three-part number is stated (e.g. 12345/987654/42), only the first part is needed. If an order prefix is stated (e.g. CUW012345), omit the letters.